• Cancellation policy
  • House rules
  • Problems upon arrival
  • After your stay
  • Recommendation

Cancelation policy

This text defines sales policy and how to handle cancellations (or modification) of your reservation or a guest "no show" situation:

  • Non-refundable guarantee deposit of 10%
  • Upon making a reservation 10% of the total will be charged in the next 24 hours. You will receive a payment confirmation on your e-mail address. If the payment by your credit card is not possible (e.g. insufficient funds, expired card, etc.) one of our agents from customer service will contact you.

  • If you cancel (or modify) your reservation MORE than 21 days before the date of arrival
  • We will still hold your charged guarantee deposit.

  • If you cancel (or modify) your reservation 21 days or LESS before the date of arrival, or in case of a guest "no show"
  • we will charge the full (total) reservation amount. If you have been charged 10% of reservation guarantee already, then we will charge the other 90% of reservation total.

Charges of reservation guarantee or cancellation (modification) or no-show are made in Croatian Kuna at the Croatian National Bank middle exchange rate on the charged date.

House rules


  • Close the windows when you are going out of the apartment
  • Turn off all electricity consumers when you are going out of the apartment (air conditioning, heating, TV, light...).
  • Produce no noise after midnight (12 AM).
  • Take care and keep inventory of the apartment, especially floor and furniture.
  • Any damage caused by negligence will have to be compensated.


FAQ Accommodation

  • How do I find out more about the accommodation?
  • Every accommodation has an included description along with a list of available facilities and appliances below it. Accommodation location is included in to the unit listing and marked on google maps, found below the description. For specific information about the accommodation please contact us.
  • What if I cant access the accommodation when I arrive?
  • Detailed explanations of accommodations along with guideline pictures are provided upon reservation and sent to your email. In a case where you are unable to find the accommodation entrance or the owner/manager of the accommodation is not there to greet you please contact us.
  • How do I report a problem during my stay?
  • We monitor and approve each unit separately; therefore we can guarantee their quality as well as the kindness and professionalism of the accommodation owners/managers. If your accommodation did not meet your expectations please contact your accommodation owner/manager (the person who greeted you upon arrival). Do not leave your concerns or complaints for when you get home. If you are unable to contact your accommodation owner/manager please contact us.
    Raise your concerns upon encountering them. The sooner you report a problem the sooner it can be resolved.
    Please note that Direct Booker is a service provider between renters and travellers and as such cannot mediate on matters that occurred during your stay. We require accommodation owners/managers to maintain a professional approach to their guests.
  • How do I know that I have booker accommodation?
  • After choosing date, inserting personal data, and payment into form, we will send you confirmation mail. After receiving confirmation mail, you are obliged to sales policy. If you have asked reservation directly from contact for, our agent will contact you in 24h time. After providing additional info (date of arrival and departure, personal info and active payment possibilities), you will receive reservation confirmation, after receiving it, you are obliged to sales policy.
  • If you dont receive an email from Direct Booker:
  • Make sure you are using the right email account Check your spam folder as it could have been redirected to it by mistake. If you think you have booked using an invalid email address that you cant access please contact us.

  • Can I bring a pet to the accommodation?
  • If you want to find out if the accommodation is pet friendly please look for it under the Amenities section, just below the accommodation description in the unit listing, and find Pets Allowed. If it is not listed in this section, this means that for some reason the accommodation owner/manager finds the accommodation not suitable for a pet.

  • I already booked an accommodation that doesnt allow pets?
  • If you received a conformation email but forgot to check for Pets Allowed and would like to bring your furry friend with you please contact us.
    A great idea is to include the type and size of your pet. Hint : include a name as some accommodation owners/managers might be persuaded.

  • Are my payments protected?
  • Using 'Make Instant Booking' form guarantees the protection and safety of all data provided. The form is protected under SSL certificate. SSL or Secure Sockets Layer is an encryption technology. An encrypted connection between our web server and your web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery. If you request a booking via our contact form information the sales representative that contacts you will, at some point, ask to input your data in to a form protected by SSL certificate.

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Tel: +­385 (­0) ­20 6­38 194; Fax: +­385 (­0) ­20 6­38 191
Direct Booker, Vukovarska 9, 20000 Dubrovnik, Croatia
ID code: HR-AB-20-19010104589